Help Desk

Account Management

How do I sign-up?

You could sign up an account via https://serleep.com/account/login.
Follow the instructions below step by step to start your Serleep journey:
1. Go to https://www.serleep.com;
2. Click the head icon at the top right corner of the page;
3. Enter your email address and click "Continue";
4. Fill out passcode;
5. Registration is completed and it’s time for shopping!
If you have any other questions or need assistance setting up, please contact our service team. We're happy to help!

How can I remove my account?

If you have any other questions or any additional needs, please contact our service team. We are more than happy to assist you! To delete your account, please click here for further details.

Edit Account Information

Help! I'm having trouble with my account.

Uh-oh! We're sorry to hear you're having technical difficulties, but our concierge team is here to help.
Please click here for help. Our order support staff will be happy to help you identify and resolve any problems you may be experiencing. The more information you provide about the problem (including screenshots, error messages, etc.), the faster we can find the best solution and get you back to enjoying the perfect website experience!

How do I edit my account's personal information?

1. Click “My Account” at the top right corner of the page.

2. Click “Account Information” to edit your name, gender, phone number, date of birth and interest.

3. Click “Address Book” to edit your shipping information.

How can I reset my password?

If you forget your password:

1. Enter your signup email on Login page.

2. Click "Forgot Password".

3. Click "Reset My Password".

4. Enter 4-digit verification code sent to your email.

5. Enter your new password to complete the process.

If you couldn't find the verification email in your mailbox:

1. Check your trash mailbox.

2. Double-check if you enter the correct email and try again.

3. If your problem is still not fixed, please click here for further help.

If you want to change the password of your account:

1. Click "My Account" at the top right corner of the page.

2. Click "Account Information".

3. Click "Change Password" and enter your new password.

Email Subscriptions

I signed up for a newsletter, but I am not receiving it in my inbox. Why?

Subscription email not received in your mailbox might be caused by these reasons:

1. Emails might be labeled as spam, check your email spam folder to see if the subscription emails land in there. Remove the spam label and add our sender address to the address book to ensure you get the subscription email from Serleep.

2. As some email providers might limit the number of emails you receive, you might want to free up the space in your mailbox, by deleting some of the old emails.

How do I subscribe Serleep to my email list?

To access more latest Serleep information, you could subscribe Serleep to your email via:

1. Hit the “Subscribe” button while signing up for Serleep account.

2. Scroll to the bottom of any page of serleep.com and enter your email to subscribe.

3. Click on "My Account" → "Subscribe Newsletter" to update to subscribed status.

How can I unsubscribe from your offers list?

If you decide to temporarily opt out of being kept up to date with the latest news from Serleep, including the latest discounts and merchandise, you can click to unsubscribe or change your preferences for information about Serleep.
If you do not see any “unsubscribe” related button in the email or still receive our subscription email after taking the actions above, please click here for further help.

What benefits will I gain from email subscriptions?

Specific benefits of email subscription include:
1. $10 coupon for the First time subscribers.
2. Keep up to date with the latest shopping news from Serleep, including the hottest sales, new arrivals and seasonal must-have collections. Be the first to bag the best value deals.

Information Security

How do I know if ordering online is secure?

To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website.
You should also verify that the URL for the page you are on includes "https" at the beginning. Most browsers offer additional security alerts as well.

How do you use cookies?

We use cookies in order to improve your shopping experience. When you visit serleep.com, your cookie helps us keep track of your order as you shop our website. If you have saved your information with us, your cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you saved your information with us or ordered from us, we also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with us or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us serve you better by improving our website design, as well as our products, services and promotions. We also may use cookies to track and maintain the identity of the website you visited immediately prior to ours to further improve our website design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other websites.
For more information about how we use cookies and other technologies, and to learn about your choices, please see your privacy rights.

Serleep Accessibility Statement

Accessibility Statement

At Serleep, we are dedicated to making our website accessible to all customers, including those with disabilities. To achieve this goal, we have implemented several measures to enhance usability for individuals who rely on assistive technology. Our efforts align with the Web Content Accessibility Guidelines (WCAG) version 2.1, Level AA.

What We’ve Done:

Enhanced Design: We’ve optimized our site layout and design to ensure compatibility with screen readers and other assistive tools.

Alt Text for Images: All images on our website include descriptive alt text, allowing visually impaired users to understand their content.

Clear Language: Our content uses clear and concise language, promoting better comprehension for all users.

Your Feedback Matters: If you encounter any issues or notice content, features, or functionalities that you believe are not fully accessible, please reach out to us. You can:

Email us at support@serleep.com with “Accessibility” in the subject line.
Call our support team at +1-(213)-895-4871.

We appreciate your feedback and are committed to continuously enhancing our digital properties to provide accessible experiences for everyone.

Thank you for choosing Serleep!

Feel free to use this revised version, and let me know if you need further assistance! 😊