Shipping Guide and Policies
Shipping Guide and Policies
Welcome to Serleep! We're thrilled to embark on a seamless shopping journey with you, guided by our comprehensive shipping policies. Here's all you need to know:
Shipping Costs & Tax:
Embrace Complimentary Shipping: Revel in the convenience of free standard shipping on every item across our platform.
Tax Exemption Convenience: Are you a tax-exempt organization or reseller? You can effortlessly apply for tax exemption on your Serleep.com orders. Simply complete the form and forward it to service@serleep.com for swift review.
Shipping Locations:
U.S. Exclusive Shipping: Our shipping services extend across the United States, excluding Alaska, Hawaii, Puerto Rico, and Guam.
Address Flexibility: Unfortunately, we're unable to deliver to FPO, APO, and PO Box addresses at this time.
Shipping Methods:
We entrust your orders to esteemed carriers like UPS, USPS, FedEx, or Pioneer for swift and secure delivery.
Shipping and Delivery Estimates:
We're committed to dispatching in-stock orders promptly, typically within one to two business days. Anticipate delivery within 3 to 5 days, contingent on your location and chosen shipping partner.
For credit card payments, expect billing within 24 hours and shipment the ensuing business day after payment confirmation.
While we strive for expedited processing, please understand that rare instances of force majeure may cause slight delays, but rest assured, we prioritize your order's swift processing whenever possible.
Order Tracking:
Stay informed at every turn with timely updates. Upon purchase, receive an Order Acknowledgment email, followed by a Shipment Confirmation email with comprehensive tracking details once your item is en route.
Seamlessly monitor your orders 24/7 on our website. Just log in to your Serleep account for real-time insights into your shipment's status.
Important Notes:
Shipping Address Accuracy: Prioritize precision when entering your shipping address to ensure seamless delivery.
Return Shipping Responsibility: Kindly note, any return shipping costs resulting from product dissatisfaction or erroneous orders post-shipment fall under the customer's purview.
Heavy Item Handling: Items weighing less than 150lbs embark via UPS, while weightier counterparts journey by truck for secure transit.
At Serleep, your satisfaction reigns supreme. We're dedicated to providing transparent, hassle-free shipping services. Should queries arise or assistance be required, our dedicated customer service team stands ready to assist. Happy shopping!