Help Desk
Price Difference
The price is higher than Amazon's, I want to buy it at a lower price.
Apologies, but we do not accommodate price adjustments for third-party platforms, regardless of any disparities in prices.
How long is my Warranty?
How long is my Warranty?
At Serleep.com, we ensure that our products maintain their quality beyond the purchase date, with a warranty period of one (1) year, provided they are used in a home environment. Our limited warranty excludes defects resulting from overuse, accidental damage, or repairs conducted by anyone other than Serleep.
Please note that Serleep Care's warranty service is non-transferable and cannot be applied to other items. It is exclusively applicable to orders placed on Serleep.com and is valid only for products used for their intended purpose. Negligence, misuse, intentional damage, or modifications for commercial purposes will void the warranty.
Additionally, please keep the following in mind:
Should you have any further inquiries, don't hesitate to reach out. We're here to assist you with any questions or concerns you may have.
How do deal with the after-sales issue of expired orders?
We regret to inform you that your order has exceeded the warranty period. Consequently, we are unable to offer refunds, returns, or complimentary accessory replacements for such orders. However, if you wish to repurchase products from the same series, we're pleased to extend a further discount to you.
Item Stock
I want to buy something, but it's out of stock.
We're sorry you missed out this time! While we can't promise an exact restock timeline for the item you're eyeing, rest assured we're hustling to replenish our shelves as swiftly as possible. For most other products, restocking efforts are underway.
To ensure you're the first to know when your desired item is back in stock, consider signing up for our restock alerts. Simply click on "Alert Me" on the product page of the out-of-stock item, and we'll ping you the moment it's available again! Thanks for your patience and understanding.
What if the item is out of stock?
When you spot that dreaded "Out of Stock" label, fear not, it simply means the item's taking a breather. But hey, we're on it – restocking is our middle name! While we try to keep our inventory up to date, it's a wild world out there, and stock levels can be as unpredictable as a plot twist in your favorite movie.
Every now and then, the stars align in a peculiar way, and an item might slip through our fingers just as you're about to snag it. It's like trying to catch a shooting star – sometimes it just zips past. If that happens to your order, don't fret. We'll drop you an email like a carrier pigeon with news of any canceled items and the scoop on your refund.
Keep your eyes peeled on your inbox (and maybe even check your spam folder, just in case). And of course, if you've got any worries or burning questions, we're just a click or call away.
Item Review Post
How do I post a product review?
Sharing your thoughts through reviews is like passing on wisdom to fellow shoppers. To post your own review, just follow these three simple steps:
Head to the product page and find the "Reviews" button.
Hit the golden "Write Review" button.
Give the item a star rating, with 1 being the lowest and 5 being the highest. Feel free to include pictures if you'd like – they're worth a thousand words! Then, fill in your name, a catchy review headline, and your honest thoughts about the product.
While we encourage including pictures, they're not mandatory. Your unique perspective is what matters most. So, let your voice be heard and help others make informed decisions!
What is the reward for leaving comments for orders?
Get rewarded for sharing your experiences with Serleep products! Here's how it works:
Earn 200 points just for sharing a positive review.
Score an extra 300 points when you include 1 or more images with your review.
Once your review is handpicked and featured on the Serleep website, snag a $20 coupon for your next purchase.
Plus, rake in an additional 500 points for leaving positive reviews on Trustpilot, Google, or Sitejabber.
So go ahead, share the love and earn some sweet rewards along the way!
Pre-order Item
I ordered an item listed as "pre-order". When will it arrive?
When you snag a pre-order item, it's like reserving a front-row seat before the show starts. Here's what to expect:
Pre-ordered items aren't ready to ship when you hit the checkout button. The nitty-gritty on shipping timelines is all spelled out in the product description and your confirmation email.
Unless stated otherwise, your entire order won't ship until all items, including the pre-order, are good to go.
Double-check your confirmation email for the scoop on when your pre-order goodies will hit the road. Just remember, shipping and delivery dates for these items aren't set in stone unless explicitly mentioned.
While we're all about keeping you in the loop, sometimes production delays throw a wrench in the works. If your order gets hit with one of these curveballs, we'll shoot you an email lickety-split. And if you're itching for more info, feel free to click here to reach out to us directly.
What is the difference between pre-sale products and on-sale products?
Pre-sale goodies are your ticket to scoring sweet discounts before they hit regular retail prices. But hey, they're not quite ready to ship out the door just yet. So, buckle up and be prepared to wait a little longer – typically over 7 days – for delivery.
But fear not! Once these gems are ready to roll, we'll hustle to get them shipped out to you faster than you can say "bargain bonanza." So sit tight, and get ready to enjoy the perks of being ahead of the game!
Assembly & Installation
How can I get a manual online?
Ahoy, DIY enthusiasts! If your order sails into port without any manuals or assembly instructions, fear not – we've got your back.
Simply navigate to the item in question and give your screen a friendly swipe from top to bottom. More often than not, you'll find the manual nestled snugly beneath the product description.
But if you're still adrift in a sea of confusion, click here to shoot us a message. We'll dive deep to track down those elusive installation guides for you. And if, by some stroke of misfortune, the item comes up empty-handed, fear not! We'll hoist the sails and set course to reach out to our trusty item suppliers for assistance, ensuring you're back on course in no time.